a. Our all products will provide 12 months warranty;
b. Enough stock spare parts for guarantee;
c. As for the returned failure products, we will fix it and return to the customers in one week after we received it;
Q Which way to deliver the goods?
A
By Express: DHL UPS TNT FEDEX or ARAMEX EMS E-packing.
By Sea: Inform us the Sea Port to check which ship line.
By Air: Inform us the Airport to check which flight.
Or pick up by the customers.
Q What's the delivery time?
A Generally, sample can be shipped in 2-3 working days after payment. For quantity, the leading time will be 1-4 weeks depend on exact quantity.
Q Do you accept Paypal?
A Yes, we accept paypal. Besides, we accept Western Union, T/T, D/P and L/C Secure payment (Escrow Service from Alibaba), and so on.
Q Can we get the free sample?
A
Sorry, generally we would not provide the free sample. If the customer confirm the specification and price, they can order the sample firstly for the testing and evaluation.
When they place the mass order, we can return the sample cost to the customers.
Q What is the minimum order?
A We accept one piece for standard products. If require OEM, will see detailed requirements and confirm MOQ to you from our sales department.
Q What warranty for the products?
A
According to our warranty policy, we will provide 12 months warranty time from the shipment date for our all products (Excluded the consumable parts).
As for the mass order, we will provide certain proportion spare parts or RMA machine for local service.
Q Would you provide update program once it must be?
A Yes, we offer free update program if you order from us.
Q Are you manufacturer?
A
Yes, we are manufacturer and also the trader for other related products. We have been in Cash Handling product & Solution for Eight years.
We can provide OEM / ODM customized service according to our customers’ various application and demands.
NOVASTECH specializes in counterfeit detectors for single or multi-currencies, Money counters, coin sorters and other related office equipment. Some of machines with our own patent rights. With international quality standards and all products are CE, RoHs and FCC approved. 95% products were exported to Europe, North American, South Africa and other countries.
